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Returns

Product Returns

Return Policy

In case you are not satisfied with your recent purchase from modis.gr, you have the right to return your product/ products free of charge.

 Returns must be made within 14 days from the delivery date.

In all cases, product return shipping is free of charge as long as products are being shipped by the affiliated with modis.gr courier company, that is, ACS courier.

 

Do you want to replace any of the products you have just received?

Don’t waste time and order the product you wish for.

Some of our products may be available in limited quantities. For that reason, the return procedure is kept simple and needs to be completed as soon as possible in order to avoid possible product sold-outs.

Do you want to permanently return a product?

In the case of a partial or full product return, refund takes place in the same payment method used for the original purchase.

In case of cash on delivery purchase, customer’s bank account information (payee’s name, name of the bank, IBAN) is needed in order for the refund to take place.

Bank account information can be delivered to us either via phone (t. +302610 276155) or via e-mail ([email protected]).

 

How to return a product

Before you ship a product return package, first contact Modis Product Return Department [either via phone (t. +302610 276155) or via e-mail ([email protected])], in order for your product return request to be approved.

Following approval, please visit

https://www.acscourier.net/el/find-an-acs-store1

Fill in your address to find the nearest courier store along with its contact information.

Product return package can be either delivered to the courier employee or can be handed in to your nearest courier store.

Please make sure to explicitly inform the courier company that the product return shipping costs are to be charged to the addressee.

Products are to be returned to: modis.gr, 57, Riga Feraiou Str, Patra, 26221, +30 2610 276155

 

Terms and Conditions for a product return to be approved:

-          Returned product must be in the condition in which you received it, together with all the documents accompanying the product in the original order package (i.e. invoice, tags, manuals, or any other paper documents).

-          Returns must be made within 14 business days from the date of the purchase.

 

Additional Notes

-          Once received, returns are processed within 5 business days. The time necessary to post a credit to your account can vary and is determined by the issuing bank.

-          We strongly recommend you have a copy of the return product shipping (tracking) information as well as of your purchase invoice until the refund procedure is completed.

-          If you wish for in-store product return or exchange, we can assist you only during morning hours.

 

Order Cancellation

The customer has the right to cancel an order, at any time, as long as the purchase has not been completed.

In case the purchase has been completed and paid in full (either through credit/debit card or through bank transfer), the refund will take place in the same payment method used for the original purchase.